Terms & Conditions

1. Definitions

“Customer,” “you,” or “your” refers to the individual or entity using the Services. “Services” means the NoteV platform, including ambient AI transcription, documentation features, mobile apps, websites, integrations, and support. “Content” includes audio, transcripts, notes, templates, and other material uploaded or generated through the Services.

2. Eligibility & Accounts

• You must be at least 18 years of age and legally able to enter into these Terms.
• Account credentials must be kept confidential. You are responsible for all activities that occur under your account and for ensuring users comply with these Terms.
• Notify NoteV immediately if you suspect unauthorized access or a breach of your account.

3. Subscriptions & Payment

• Fees are billed in accordance with the plan you select. Unless stated otherwise, subscriptions renew automatically at the end of each term.
• Payments are non-refundable except where mandated by law or specified in a separate agreement.
• You authorize NoteV to charge your designated payment method for the subscription fee and any applicable taxes.

4. Acceptable Use

• Use the Services only for lawful clinical or administrative purposes.
• Do not upload malicious code, attempt to reverse engineer the platform, or interfere with the infrastructure or other users’ accounts.
• You are responsible for obtaining appropriate authorizations from patients or covered entities before recording or processing PHI with NoteV.
• NoteV may investigate and suspend access if suspect behavior or violation of law is detected.

5. Customer Content

• You retain ownership of Content submitted through the Services. Subject to our Privacy Policy and BAAs, you grant NoteV a limited license to process, transmit, store, and display Content solely to deliver the Services.
• You represent that you have the rights necessary to upload and share Content, including PHI, and that doing so does not violate third-party rights or applicable laws.

6. Intellectual Property

NoteV and its licensors own all rights, title, and interest in the Services, including software, models, documentation, branding, and derivative works. No rights are granted except those expressly stated in these Terms. You may not copy, modify, or create derivative works of the Services.

7. Confidentiality

Each party agrees to protect the other’s Confidential Information with at least the same degree of care it uses to protect its own. Confidential Information includes patient data, product roadmaps, security documentation, pricing, and any information marked confidential or reasonably understood to be so.

8. Warranties & Disclaimers

• NoteV represents that it will provide the Services in a professional and workmanlike manner consistent with industry standards.
• Except as set forth in these Terms, the Services are provided “as-is” without warranties of any kind, expressed or implied, including merchantability, fitness for a particular purpose, or non-infringement.
• NoteV does not warrant that the Services will be error-free or that documentation generated through the platform will satisfy regulatory requirements without user review.

9. Limitation of Liability

To the maximum extent permitted by law, NoteV’s aggregate liability arising out of or related to the Services is limited to the fees paid by the Customer in the twelve (12) months preceding the event giving rise to the claim. NoteV is not liable for indirect, incidental, consequential, special, punitive, or exemplary damages, even if advised of their possibility.

10. Indemnification

You agree to defend, indemnify, and hold harmless NoteV and its officers, directors, employees, and affiliates from claims, damages, losses, or expenses arising from (a) your use of the Services in violation of these Terms, (b) Content you submit, or (c) breach of applicable law or third-party rights.

11. Suspension & Termination

• Either party may terminate for material breach if not cured within 30 days of written notice.
• NoteV may suspend access immediately in the event of security incidents, suspected fraud, or failure to pay fees.
• Upon termination, your right to use the Services ceases, but sections relating to payment, confidentiality, intellectual property, and liability survive.

12. Governing Law & Venue

These Terms are governed by the laws of the State of Texas, excluding its conflict of laws rules. The parties agree to the exclusive jurisdiction of state and federal courts located in Austin, Texas to resolve disputes, except where applicable law requires otherwise.

13. Changes to Terms

We may update these Terms to reflect changes in the Services or legal requirements. We will provide reasonable notice of material changes via email or in-product alerts. Continued use of the Services after the updated Terms take effect constitutes acceptance.

14. Contact

For questions regarding these Terms, please contact: